Typical jobs across Jefferson County

The calls we handle most often: what homeowners notice, what our technicians do, and what to expect.

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7 job stories

Typical job

What homeowners notice: A household in the city core sees a thin line of ants crossing the kitchen counter each morning, always heading to the same corner beside the sink. Wiping the counter clears the trail for a few hours, and then it returns.
What we do: The technician follows the trail back from the corner, through a gap around a water line and into the wall void behind the sink base. The nest is found in the void, the ant is identified from the sample, and a bait is placed where the workers already travel. The entry gap is marked on the sketch and the owner decides whether to seal it.
What to expect: The trail is reduced over the following days, the follow-up visit checks the bait take-up and the gap is listed on the record as sealed or still open.

1-2 hours typical visit

Typical job

What homeowners notice: A tenant in a shared-wall building reports roaches in the kitchen after dark and a smell in the bathroom cupboard. The pests are seen in the kitchen but the tenant has not found where they are coming from.
What we do: The technician searches the voids behind the fridge, under the sink, around the bath panel and at the pipe that runs through the shared wall. The harbourage is found in a void that also serves the neighboring unit, so the technician records the neighbor's access as needed and asks the building manager to confirm it. Gel bait is placed in the harbourages, and a residual treatment is applied to the voids the bait cannot reach.
What to expect: The record names the unit, the voids treated and the neighboring void that was not reached, and the follow-up counts the activity in both units.

2-3 hours typical visit

Typical job

What homeowners notice: A household finds droppings beside the garage freezer and chewed food packaging on a shelf. The garage is shut at night, but the animal has been using a route along the wall for several weeks.
What we do: The technician checks the garage door seal, the vent screen and the pipe that passes through the wall. A gap at the vent is found to be the route, and the rub marks confirm the line the animal follows. Traps are set along the wall where the droppings show travel, and the vent gap is recorded for sealing on the same visit with the owner's agreement.
What to expect: The sealing is completed on the visit, the traps are checked at the follow-up and the record shows the catch and the gap closed.

2 hours typical visit

Typical job

What homeowners notice: A household reports insects flying in and out of a paper nest under the eave above the front door. A child has been stung while playing near the steps and the family has been keeping the door shut.
What we do: The call is sorted as urgent and the household is told to keep the children indoors until the technician arrives. The technician identifies the insect and the nest, plans the treatment for the cooler part of the day, and treats the nest in place from a safe position with the area cleared of people and pets. The empty nest is removed on the technician's advice, and the eave is checked for a second nest.
What to expect: The nest is treated and cleared, the position is recorded and the follow-up checks the same eave at the next visit.

1 hour typical visit

Typical job

What homeowners notice: A household preparing a sale notices a soft sill in the cellar and a door that has begun to stick. There is no visible tube, and the seller asks for a written inspection before listing.
What we do: The technician inspects the exterior first, then the cellar, sounding and probing the sill, the joists over the cellar and the wood at the foundation. Moisture readings are taken where the wood is damp, and one section of the sill is found to be attacked. The findings, the photographs and the limits of the inspection are written into the report, and the damaged wood is named so a carpenter can scope the repair.
What to expect: The seller receives the report before listing and decides the repair and the disclosure. A follow-up inspection confirms the repaired section after the carpentry is complete.

3-4 hours typical visit

Typical job

What homeowners notice: A builder treats the soil beside a new footing before the slab is poured. Later a utility trench is dug through part of the zone for a water line, and the owner asks whether the protection still holds.
What we do: The technician measures the trench, marks the disturbed part of the zone on the sketch and returns to re-treat the soil where it was cut. The utility penetration is treated at the point where the line enters the building. The record is updated with both applications, the dates and the places.
What to expect: The owner and the builder each hold the updated sketch and the record, and the zone is shown as complete with the re-treated section marked.

Two visits, half a day each typical visit

Typical job

What homeowners notice: A shop manager finds droppings and an insect trail in the back stock room on Monday morning. A customer has not yet complained, but the manager wants a record before the next delivery.
What we do: The visit is booked before opening, with the manager's agreement on the hours. The technician scopes the stock room, the delivery door and the drain, finds an entry gap at the back door and records the activity. Monitoring devices are placed and labelled, and the manager is shown where each one is and what not to move.
What to expect: The shop has a dated service record, the entry gap is listed for repair by the landlord, and the schedule of monitoring visits is agreed with the manager in writing.

2 hours, before opening typical visit

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