A 24/7 line for pest calls in Birmingham and Jefferson County, where the urgent case is sorted first and a technician is sent as soon as one is free.
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After-hours pest calls in Birmingham are answered on the same line at any time of day or night. The caller describes the problem, the urgent cases are sorted first, and a technician is sent as soon as one is free. No arrival time is promised over the phone, because an honest one cannot be given before the call is taken.
Pests do not keep office hours. A wasp nest that is found at dusk beside a back door, a rodent that is heard in the wall at two in the morning or a bed bug bite that wakes a household on a Sunday all need an answer that day, and a line that is only open in the daytime leaves the caller waiting. The phones are answered 24/7 for that reason.
The call taker's first task is to sort the call. A stinging insect nest near a door, a rodent in a food area or a smell of gas-like or electrical trouble in a building is not treated as an ordinary pest call. The caller is told what to do in the meantime, such as keeping people clear of a nest or leaving a wet panel alone, and the technician is sent as soon as one is free.
The call is answered whether the caller is in Birmingham, Hoover, Trussville or any of the other places on the service list. No arrival time is given on this page, because an honest one cannot be given before the call is taken, and a promise made at night and broken in the morning helps nobody.
If anyone has trouble breathing, swelling of the face or throat, or faintness after a sting, call emergency services first and then the line. Do not touch a nest, a wet electrical panel or a dead animal, and keep children and pets clear until the technician has seen the problem.
A stinging insect that is near people, or a reaction after a sting, is treated as urgent. The caller is asked to keep clear and to seek medical help if breathing or swelling is affected, and the technician is sent with that in mind.
Activity in a kitchen or food store is booked as a priority, because food and surfaces are involved. The caller is asked to clear the food away from the activity and to keep the area closed until the technician has seen it.
A sighting that is not dangerous but is causing distress can be booked for the next available visit. The caller receives the advice, the time of the visit and the number to ring if the activity changes.
Call any hour and explain what is going on. You get a clear price before any work starts.
An urgent pest call is one where people or food are at risk, or where a delay would make the problem worse, such as a stinging nest near a door or activity in a food area. Everything else is booked in order of arrival.
The call taker listens for the signs of risk: a stinging nest in use, a child or an adult who has been stung and is unwell, rodent or insect activity around food, or a sign of an electrical or water hazard in the building. Those calls are sorted to the front of the queue. A household that is not sure can say so, and the call taker will help sort it.
A pest that is annoying but not dangerous is still booked and treated. The distinction is about the order of the queue, not about whether the household's problem matters. Every call is written down and answered, and the caller is told what to expect.
Keep people and pets clear of the problem, bag any food that is near it, and do not try to remove a nest, a trap or a wet electrical item. Note what was seen and when, so the technician can start from the facts.
Keep children and pets out of the room or the outside area where the problem is. Close the door, and do not move the nest or disturb the animal. If food is near the problem, bag it and move it to a sealed container, and keep the rest of the kitchen clear so the technician can reach the work area.
Write down the facts while they are fresh: the time the problem was seen, the room, the number of insects or animals, and anything that has changed since. A note of this kind shortens the visit and helps the technician decide what to bring. Report any injury or any sign of a hazard in the building straight away, before anything else.
The call taker asks for the address, the problem, the room or floor, and whether anyone has been stung or bitten. The answers are written down so the technician arrives knowing what the caller has already described.
A nest near a door, a stinging reaction, a rodent in a food area or an electrical hazard is sorted first. The caller is told what to do in the meantime, such as keeping people clear of a nest or leaving a wet panel and its cables alone.
A technician is sent as soon as one is free, and the caller is told that no arrival time is promised over the phone. The technician calls ahead where possible, so the caller knows roughly when to expect the visit.
The caller is given simple advice that is safe to follow until the visit: where to keep children and pets, what not to touch and what to bag or move. The advice is limited to what a household can do safely without a product.
Once the technician has been sent, the visit and any follow-up are written into the record. The caller receives the date and the reference, and the notes go to the technician so the same story is not told twice.
After-hours calls from Birmingham are answered on the same 24/7 line as calls from Hoover, Vestavia Hills and the other places on the service list.
A call at night from a flat in the city or a house on the county edge is sorted the same way, with the risk taken first and the visit booked to the next technician who is free.
The line does not give an arrival time over the phone. The caller is told when the technician is on the way, if the technician calls ahead.
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Removing or treating wasp, hornet and yellow jacket nests in Birmingham and Jefferson County, with the nest's position and the people nearby taken into account first.
Finding how rodents get into a building in Birmingham and Jefferson County, then setting traps and sealing the entry points they use.
An inspection of the infested room and the rooms beside it in Birmingham and Jefferson County, a treatment plan, and a follow-up to confirm the result.
A whole-house pest inspection in Birmingham and Jefferson County, then a treatment plan the homeowner agrees before anything is applied.
After a pest treatment, activity can look worse for a few days, then fall as the treatment reaches the colony.
The service list covers Birmingham and 23 Jefferson County places.
Rodent activity leaves signs in predictable places: droppings in the cupboards, gnaw marks on food packaging, rub marks along the walls and sounds in the wall at night.
Yes. The phones are answered 24/7, and calls are sorted with the urgent cases first.
A technician is sent as soon as one is free. No arrival time is promised on this page, because it depends on the calls already waiting.
Stinging insects are often treated when they are at the nest and least active, which can be at dusk or in the early morning. The technician decides the time on arrival and explains it first.
The price is confirmed on site before any work starts, and that rule applies whatever the time of the call. No figure is given on this page.